Everyone’s had the experience of being surprised that time passes too quickly. That’s certainly the case for us — we started helping DR companies gain control of their operations back in 2000, but it doesn’t seem that long!
Through the years we’ve had a huge impact on hundreds of companies, faithfully helping them to grow in sustainable ways. We’re always encouraged by success stories, and if you’d like to share yours with us, please send it to firstname.lastname@example.org.
Here are some stories we’ve heard recently:
We are now handling hundreds of jobs a month!
“We’re a roofing company and have used Chronicle’s Job Manager get control of a heavy workflow. We had a mini-cat last year that brought a landslide of jobs our way (about 2000 in a single month). As we all have experienced, chaos comes in these times and everything gets harder. We decided that we could actually control this chaos by using the Job Manager and are now successfully handling hundreds of jobs a month. We know what’s coming next and what’s been done. Life is so much better with the Job Manager!”
The new Work in Progress report has become a very useful tool for us to manage our work.
“The new Work in Progress report has become a very useful tool for us to manage the status of our construction department work. The report is easy to use and has helped us to identify late or missing billings and investigate variances in project costs (projected to actual). We also use the report to quickly see our backlog for open billings. This is something we had been doing in Excel and will save considerable time now with the new report.”
My experience working with Chronicle has been positive.
“I’m an IT professional and I’ve worked with the Chronicle team since 2012. I have 33 customers that trust Chronicles solutions to empower their company, which puts me in a unique position to hear lots of feedback about Chronicle. What my customers have to say is on the whole extremely positive. My experience working with Chronicle has also been positive as well. When we’ve made recommendations for software changes or support changes, they have always been eager to listen and make needed changes to the solutions and software. They have always been quick to act on any support request I’ve submitted to them. I have also never had an issue we could not find a solution to, where everyone left feeling like their needs were cared for. I would highly recommend Chronicle to any customer of mine.”
The secret is that our estimator isn’t in the building; in fact, he is not in the state…
“Good estimators are hard to find, but we were able to solve this in a creative way by using the Job Manager. The information concerning the job is added to Chronicle. The estimator is associated to the job. The estimator logs into the job and writes the estimate. This sounds normal, but the secret is that our estimator isn’t in the building; in fact, he is not in the state. With a few phone calls or emails, the estimating gets done. Our estimator isn’t salaried; he gets paid through the Bonus Manager. This is freeing for both the estimator and the business, and we especially appreciate how we’re not locked into hourly pay we can’t track. We’re both making money and are pleased with how this is working out.”
This past January we were able to handle 140 jobs in one month with one less PM, thanks to Mobile.
“Prior to rolling mobile out to our Water PM’s, we did everything by hand in the field, including all job notes. This required many extra trips to the office and affected our cycle times and team capacity. We save countless hours with mobile now. The PM’s use their iPad for all notes and we are now virtually paperless with our forms. “The new field-to-office paperless system lets estimators review our files daily and send reminders and follow up notes to the PM’s when there are missing documents or notes. We also use the system to ensure proper follow-up is taking place with customers and insurance adjusters. Since everything is generally maintained daily, the time to close and upload completed jobs has also decreased and increased the capacity of the estimators to the point we could transfer one into the accounting department to fill an open position. Previously in a busy month we typically ran about 90-110 jobs per months. This past January we were able to handle 140 jobs in one month with one less PM, thanks to Mobile. Some say that field staff resist this type of change. Not true. Our team of PM’s has embraced the new system and contribute new ideas to enhancing the use of mobile.”
My receivables were at 98 days out; they’re down to 32 days now and we’re maintaining that level with consistency.
“The issue of receivables seems to always be a problem. Just about the time we are ready to designate a person to get them all caught up, something else comes along to get in the way. Tracking the progress on the printout we get from QuickBooks is frustrating, and no one else is able to help pick up the slack. We found real relief by using Chronicle’s Collection Manager. We’ve outsource the receivables to a 3rd party vendor who’s focused exclusively on receivables. They’re documenting all customer contacts and making sure follow up is consistent, all the way through to receiving payment in full. My receivables were at 98 days out; they’re down to 32 days now and we’re maintaining that level with consistency.”
If these stories are what you’d like to experience first hand in your business, we want to help you get there. Perhaps you need some focused support assistance, additional training, or connecting you to industry consultants who specialize in helping DR businesses manage and grow their businesses. Please contact our customer solutions manager, Andy MacBride (email@example.com or his direct line, 909.509.5733). He’ll work with you to get you the help you need.